Book your Microsoft Teams Voice Review...
Book your Microsoft Teams Voice Review...
Our aim is to provide you with independent advice and guidance needed to help you transform from your existing telephony infrastructure to a Microsoft Cloud first strategy using Microsoft 365 Teams, Phone System, Direct Routing and or Operator Connect.
We have a network of highly skilled individuals and many years experience with the Microsoft from OCS, Lync, Skype and Microsoft 365 Teams voice
We have experience in developing and productising Microsoft Teams Direct Routing services for a number of global service providers and built solution services for several organisations.
UC365 is ideally positioned to provide you with these services via our Partner Network, based on 20 + years of industry experience and knowledge.
We are also a Microsoft Partner.
We can provide with industry insights and pricing for Managed or Self Managed Microsoft Teams Direct Routing and Intelligent Routing service solutions based on flexible and intelligent cloud infrastructure, see how our pricing and services compares by contacting us.
See what we can offer you above and beyond your out of the box deployment of Microsoft 365 Teams...
Whether you need help with your Microsoft Teams voice strategy, voice design or transformation, product development with the latest enhancements from key partners or business justification and commercial modelling we can help you achieve your objectives
We can help you leverage you investment in Microsoft 365 we the experience we have gained in working for large organisations and deploying many 1,000's of users into Microsoft 365 Teams with voice services
We can offer you the best independent advice of calling plans across the regions in which you operate, including voice regulation and the best voice Partners available
We can offer you the best independent advice of calling plans across the regions in which you operate, including voice regulation and the best voice Partners available
Brief description of consulting services available with guide pricing. Total days will vary dependent on complexity and size of organisation.
The package is to develop a CUSTOMER strategy for migrating voice services to a Microsoft Teams DR service or via an Operator Connect solution. Includes: workshop(s) to define the objectives that will help the CUSTOMER achieve their goals, high level plan for implementation and adoption of services. Documentation that provides best practise, recommendations and a strategy for Microsoft Teams with enterprise voice.
This package is develop a global voice design that describes the overarching approach for the transition to Microsoft Teams with PSTN voice. We will work with CUSTOMER to define and document: objectives and requirements, target architecture - Network topology and connectivity best practices - Teams policies and configuration standards with naming conventions which will be in line with the Voice strategy - processes that will be required for migration(s) and test plans pre and post cutover.
Identify and map customer personas - Map the persona’ against the telephony requirements as part of their job function - Identify the business change and training requirements to support Microsoft 365 Teams with voice.
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High level requirements capture, current understanding of Contact Centre Organisation (CC Org) - Agent profiles and number counts in the CC Org, detailed workflows. New architecture topology in line with business requirements - Call recording requirements, integrations with 3rd party applications, work force management, reporting and wall boards. Document recommendations against market leading contact centres solutions for Microsoft 365 Teams.
Brief service descriptions and applications available with guide pricing
UC Assessor includes: Discovery workshop to define the network assessment(s) required, provide detailed project plan, implement and run the network assessment application. Capture and examine results, fully document outputs and provide recommendations / remediation(s) for Microsoft Teams voice across the network tested.
Price On Application
UCentric PBX Audit includes: Discovery workshop to define the PBX Audit (All PBX's supported) Acquire the data from existing PBX's and blend other sources if required (i.e. CDR's, Active Directory, Call Flows etc...) Provide HLD configuration(s), capacity and insights and user level detail, provisioning report and issues list for Microsoft Teams migrations.
Price On Application
Please Contact Us should you require further detailed information on any of the above services or if you have any specification challenges. Longer engagements will be subject to day rate discounts.
Monday - Friday: 8am - 6pm
UK Operations : +44 (0) 1233 534199 / +44 (0) 7856702872